Great question! Make-to-order means that we don't keep any inventory on hand. This is important to us because it keeps waste levels to a minimum. We embroider your shirts/hats/socks after your order is placed.
FREQUENTLY ASKED QUESTIONS
Monday on Mars™ is a Canadian company based in Calgary, Alberta. All of our designs feature original artwork and we embroider your apparel in-house. We source hats, socks, and t-shirts from Europe and Central America. The manufacturers we work with operate factories that follow ethical practices both in the creation of apparel, and the way that their workers are treated and compensated. Our partners are part of the Fashion Revolution movement made popular by the #whomademyclothes campaign.
It'll be pretty quick! Our team has worked super hard to learn the art of embroidery in the most time efficient way possible. Apparel will be ready to ship between 2-4 days after your order is placed. During peak seasons, it might take us a little longer, but we'll be sure to give you a heads up so you can plan accordingly.
All of our apparel is unisex and based on standard US clothing sizes. We suggest taking a look at our Size Chart before you make your purchase!
Hang Drying is Recommended. This keeps your clothes looking fresh, keeps them the right size, and is good for the planet
Machine Wash in Cold Water
Do Not Use Bleach
Do Not Dry Clean
Flat-rate shipping is
$10 CAD within Canada, $12 CAD to the US, and $25 CAD everywhere else. Orders over $100 ship free, wherever you are. Be sure to check your email for a notification with your tracking number as soon as we ship.
Generally, within Canada, orders will take anywhere between 4-7 business days. Orders to the US will be delivered in about 5-8 business days. International orders can take anywhere between 15-30 days. We know it's a long time but we've got to keep in mind that shipping centers are operating under COVID protocols and this can affect the time it takes your order to reach its destination.
Note: International orders can be delayed beyond the usual timeframe if the receiving country delays customs clearance. Unfortunately, we have no control over this
Yes we do. We ship globally, however at this time, we will not be shipping any orders to the UK (England, Scotland, Wales, Northern Ireland).
EU customers - due to the new regulations that will take effect July 1, 2021, your order will be subject to VAT. Monday on Mars will not be charging this or collecting it on your behalf. It is your responsibility to pay this charge and any other customs or duty charges upon delivery of your order. Refusal to do so may result in your order being returned to our warehouse. If this happens, we will require you to pay the shipping charge once more for it to be sent out again, or we will refund the merchandise less the original cost of shipping.
US customers - You're probably going to be good to go. However, if you are charged any customs or duty fees upon delivery of your order, you are responsible for paying them.
For customers residing in any other country outside of Canada, please note that you will be responsible for any customs duties, taxes, fees or VAT charged by your particular country. We do not collect these fees during the checkout process.
Please contact email@example.com as soon as possible. If your order hasn’t been shipped yet we can change the address for you. If the shipment has already been sent out, we will wait for the shipment to be returned to us. When the shipment has been returned to us, we can either re-send the shipment or issue a refund minus shipping costs.
For information regarding returned shipments and how we handle them please read the Return & Exchange Policy.
If you've received the wrong item in your order, please send an email to firstname.lastname@example.org with your order number and a photo of the incorrect item you received. We will organize a return and send out the correct apparel to you asap. If you ordered the wrong size or the wrong item by mistake, refer to the first question at the top of this page!
If you believe your order has been lost in the mail, or the tracking shows as "delivered" when it hasn't been delivered, or it's taking significantly longer than you expected to be delivered, please email email@example.com with your order number and date of purchase.
Please note: We are not responsible for errors made by a postal service or courier company. Your patience and understanding is appreciated. If there has been a postage carrier error, or delay, we are committed to work with you to resolve.
Correspondence must be received within 30 days of expected arrival date (please review our shipping times) as we will need to open a ticket with the postal service or courier service. Unfortunately, we will not be able to help if 30 days from the expected arrival date has passed.
Please review our full Returns & Exchanges Policy by clicking here and then get in touch with our team at firstname.lastname@example.org.
Sure thing. You can give us a call anytime between 9 AM and 4 PM, Monday through Friday @ (403) 800-8681.
That's rad! We're always open to hearing about designs that people are into. You can share it with us by emailing email@example.com